Travelling abroad

Check your roaming package.

Our roaming options help you stay connected across a wide range of international destinations.

Depending on your destination and mobile package, roaming may be included, available for a daily fee, or charged at standard roaming rates. Your specific allowances and charges are shown in your contract or order form.

Enter your destination below to see which Telle Calls roaming packages cover that country.

Important Information

This checker shows which packages cover a country. Charges, allowances, fair usage limits and restrictions are set out in your contract and the applicable terms and conditions. Please confirm your package before travelling.

View Terms & Policies →

Avoid unexpected connections

Check the network shown on your phone

Your phone normally selects the strongest available signal without asking you. Near a border, coastline, island or international route such as the Channel Tunnel, that signal may belong to another country, an aircraft or a maritime network.

Roaming charges are based on the network your phone joins, not only on where you are standing. A neighbouring country may fall into a different roaming zone and could result in a daily fee or charges outside your allowance, even when your current location is covered by your package.

This can also happen close to the border between the UK and Ireland or while travelling near a coastline. Check the network name shown on your phone and choose a suitable network manually if it has connected to the wrong destination.

Flying or travelling by sea?

Some aircraft networks appear as AAA and some ship or satellite networks appear as SEA on a bill. These connections are not normally included in standard roaming packages and can be expensive. Keep flight mode switched on while in transit. If the operator permits it, you can use onboard WiFi separately and only return to mobile service after you are connected to a normal land based network at your destination.

Check that your phone is compatible

Some countries now provide little or no 2G or 3G coverage. Older handsets may therefore have limited service or may not connect at all. This is particularly important when visiting the USA with a basic phone rather than a smartphone. Contact Telle Calls before travelling if you are unsure whether your device will work at your destination.

Phone Settings

How to choose a network manually

Menu names can vary slightly by phone model and software version.

iPhone

Open Settings.
Tap Mobile Service or Mobile Data.
Tap Network Selection.
Switch Automatic off and wait for the network list.
Select a network operating in the country you are visiting.

Android

Open Settings.
Tap Connections or Network & Internet.
Open Mobile Networks, then Network Operators.
Turn off automatic selection and wait for available networks.
Select a network operating in the country you are visiting.

Remember: Turn automatic network selection back on when you leave the border area or return home. If you are unsure which network to select, contact Telle Calls before using mobile data.

O2 Roaming Warning

On O2, roaming data restrictions may not always restrict 4G usage in certain destinations. Check your roaming allowance and destination before travelling.

Travel Checklist

Prepare your phone before you leave

A few quick checks can help you stay connected and avoid unexpected charges.

Before You Travel

Use the country checker and confirm that your destination is included in your package.
Check your data allowance, fair usage limit and any expected daily or additional charges.
Confirm that international roaming is active on your Telle Calls account.
Make sure your phone is compatible with networks at your destination and install any available software updates.
Save the Telle Calls number, 0330 232 0196, before leaving the UK.

If Roaming Does Not Work

Turn flight mode on, wait a few seconds, then turn it off.
Restart your phone.
Check that mobile data and data roaming are enabled in your phone settings.
Try automatic network selection first. If that does not work, follow the manual network instructions above.
If you use two SIMs, check that the correct Telle Calls line is selected for mobile data.

Still need help? Call 0330 232 0196

Keep Control of Charges

Calls, texts and data outside your included allowance can be charged. Your phone may also use data in the background for email, app updates, cloud backups and photo syncing.

Switch off mobile data or data roaming when you do not need it.
Use trusted WiFi where available.
Pause automatic app updates, cloud backups and photo syncing.
Avoid aircraft, maritime and neighbouring country networks unless you understand the applicable charges.

Daily Roaming Charges

When can a daily roaming fee be activated?

In a destination where your package uses a daily roaming fee, the fee is charged as soon as your phone connects to the relevant overseas network. You do not need to make a call, send a text or actively open an app for the fee to begin.

Phones can join a network automatically after flight mode is turned off or when the device is switched on. This is why the fee may be activated even if you do not intentionally use the phone.

Charging periods vary by package.The start and end of each daily charging period are determined by the applicable roaming service. Contact Telle Calls before travelling if you need the exact charging period for your package.

If you do not want to activate a daily roaming fee, switch on flight mode before arriving and keep mobile data and data roaming off. You can then use WiFi separately where permitted.

Need us to check your account? Call Telle Calls on 0330 232 0196 before travelling and we can help you confirm your roaming service.

What your roaming service covers

Understand what is included before you travel

The exact service available depends on the roaming package shown in your contract. Select the relevant service below for a summary.

European Roaming ServicesView what is and isn’t covered

Included

Use of your UK data allowance, subject to the applicable fair usage policy.
Calls and texts from your allowance back to UK mobiles and standard UK fixed line numbers, including 01, 02 and 03 numbers.
Calls and texts to other included destinations within the same roaming zone, for mobile and standard fixed line numbers.
Receiving calls and texts.
Calls to emergency services on 999 or 112.
Calls to UK freephone numbers and voicemail.

Not included

Calls to non geographic or premium rate numbers.
Calls and texts to worldwide destinations outside the European roaming zones.
Calls and texts from one European zone to a destination in another European zone.

Usage outside your inclusive allowance, or directed outside the applicable zone, is chargeable. Any qualifying international or roaming add on on your account will normally be used before charges outside your allowance apply.

Worldwide Daily Roaming ServicesView what is and isn’t covered

Included

Use of your UK data allowance, subject to the applicable fair usage policy.
Calls and texts from your allowance back to UK mobiles and standard UK fixed line numbers, including 01, 02 and 03 numbers.
Calls and texts to mobile and standard fixed line numbers within the country you are visiting.
Receiving calls and texts.
Calls to emergency services on 999 or 112.
Calls to UK freephone numbers and voicemail.

Not included

Calls to non geographic or premium rate numbers.
Calls and texts to other worldwide destinations, whether in the same zone or outside it.
Calls and texts from one European zone to a destination in another European zone.

Roam Like at HomeView what is and isn’t covered

Included

Use of your UK data allowance, subject to the applicable fair usage policy.
Calls and texts to UK mobiles and standard UK fixed line numbers, including 01, 02 and 03 numbers.
Calls and texts to mobile and standard fixed line numbers within the same roaming zone.
Receiving calls and texts while in an included Roam Like at Home country.
Calls to emergency services on 999 or 112.
Calls to UK freephone numbers and voicemail.

Not included

Calls to non geographic or premium rate numbers.
Calls and texts to worldwide destinations outside the Roam Like at Home zones.
International calls and texts made from the UK.
Calls and texts from one European zone to a destination in another European zone.

Please note: This is a general summary, not a replacement for your contract. Allowances, fair usage limits, eligible destinations and charges vary by package. Check your contract or call 0330 232 0196 before travelling.