How can we help?
Talk to a person, or sort it yourself in your account. Whichever is quicker for you.
Do it yourself
Log in to your account
See your lines and what they've used, on any computer or phone.
Log inGet the app
The same account in your pocket, for iPhone and Android.
DownloadForgot your password?
Set a new one with a link to your email.
Reset passwordTest your speed
Download, upload and response time, in half a minute.
Speed testReport a fault
Call, WhatsApp or email us. It's quicker if you tell us:
- Which number or address is affected
- What's happening, and since when
- What you've already tried, like restarting the router or phone
- The best number to reach you on, if it isn't the broken one
We run the tests, deal with the network and the engineer, and keep you updated until it's fixed.
Report a fault onlineLost or stolen phone?
Call us straight away on 0330 232 0196. We'll bar the SIM so no one can run up calls on it, and send you a new one on the same number.
Common questions
How do I pay my bill?
Most customers pay by Direct Debit, so there's nothing to remember. We usually take it on the 15th of the month.
Where are my bills?
We email your bill each month. What each line has used is in the app and your online account.
Can someone else see my account?
Yes. Ask us and we'll give them their own login.
How do I leave or move my number away?
Ask your new provider to arrange it. For a mobile, text PAC to 65075 for your code. We'll help, and we won't make it hard.
How do I complain?
By phone, email, WhatsApp or post. A manager looks at every complaint. How we handle complaints and how long it takes.